Q: How can I contact the billing department?
A: You can contact the billing department in one of the following ways:
- Submit a ticket (make sure to log in with your usual credentials on our platforms).
- Send an email to: invoices@mobeyond.eu or invoices@rentasolutions.org.
Q: Who is the manager?
A: For more information, please consult the Mobiview (MGT) manual:
Q: How can I view my billing history?
A: To access your complete billing history, your manager can view it through their MGT management account. Please check internally who holds this role.
Q: How can I update my payment information?
A: To update your payment information, please create a ticket and/or send an email to our billing department, providing your request along with your old and new payment details.
In the event of a merger or acquisition, we may request additional documentation.
Please ensure that any updates have been previously published and updated with the BCE (Belgian Crossroads Bank for Enterprises) and/or provide us with proof of BCE registration, which includes changes such as name, establishment number, etc.
Q: Will I receive an invoice for my payment?
A: Yes, an invoice will be sent by email to the designated person. The manager can also view all invoices via their MGT management account and, if necessary, update the email address of the service or person who should receive the invoice.The billing frequency depends on the type of services subscribed to:
- An annual invoice is also issued, and a pre-invoice (and/or adjustment) is made during the first quarter, based on the previous year’s data, to ensure the invoiced amount accurately reflects the services used.
- Platform services are billed quarterly, at the end of each quarter.
- Ad hoc services are billed monthly.
Q: What should I do if my payment fails?
A: If your payment fails, please check your payment details and try again. If the issue persists, contact our billing department.
Q: Can I get a breakdown of my charges?
A: Yes. For further information, you can contact our billing support team.
Q: How can I contact the billing department for questions related to invoicing?
A: For any questions regarding billing or payments, please contact our billing department.
Q: Can we send a link to upload invoices directly to our own platform?
A: No, as stated in the terms and conditions. Invoices are sent by email to the designated service or person. However, the manager can view and download all invoices at any time via the MGT management platform, which allows invoices to be retrieved and, if necessary, imported into your own system.
Q: How can I request a correction on my invoice?
A: If there are incorrect details on an invoice, please contact our billing department (using the dedicated billing email) so that a corrected invoice can be issued.
For faster processing, please provide your customer number and the invoice number.
If your company information has changed, please provide those details as well.
Q: How can I include a purchase order number on my invoice?
A: If you want to include a purchase order number on your invoice, please inform the billing department before the invoice is issued. We recommend providing the purchase order number along with your customer number proactively so that they are correctly associated with your invoice.
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