Q: How can I view my billing history?
A: If you need a full view of your billing history, please reach out to our billing support team by submitting a ticket, or sending an email to [email protected] or [email protected].
To be able to provide you with the correct documentation, please include your client number and the number of the invoice if your request concerns one invoice in particular.
Q: What payment methods do you accept?
A: We accept bank transfers and domiciliation.
Q: How do I update my payment information?
A: To update your payment details, please us by creating a ticket with your new information. In case of a merger, fusion or acquisition we may ask you to provide additional documentation, for example a group structure chart or the publication for the Official Belgian Gazette.
Q: Will I receive an invoice for my payment?
A: Yes, you will receive your invoice per email. We send out the invoices at the end of each quarter for subscriptions to our platforms. Additionally, we have a prebilling in the first quarter and a reconciliation at the end of the year. Invoices of ad hoc services will be sent out monthly.
Q: What should I do if my payment fails?
A: If your payment fails, please double-check your payment details and try again. If the issue persists, contact our support team for further assistance.
Q: Can I get a breakdown of my charges?
A: Yes. For any additional information you may contact our billing support team at [email protected] or [email protected]
Q: How do I contact support for billing questions?
A: If you have any questions regarding billing or payments, please reach out to our billing support team at [email protected] or [email protected]
Q: We treat our expenses in a separate platform. Can we send you the link to upload the invoices directly into our platform?
A: No. Currently, we do not have the capacity to upload our invoices for our clients in their own platform. Invoices are only available as an email attachment.
Q: How can I request a correction on my invoice?
A: If there’s incorrect information on the invoice, please reach out to our billing team so they can reissue the invoice. For a quicker turnaround time, please mention your client number and invoice number.
Q: How do I include a PO number on my invoice?
A: If you want to include a PO number on the invoice, please inform us prior to the issuance of your invoice. We kindly ask you to proactively communicate any PO numbers to us.
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